Updated April 20th, 2018
1. Data Controller
The Data Controller Olympic Limited, having its registered office at 5 Colbourne Close, Christchurch, Dorset. BH23 8BW, United Kingdom. All questions or requests regarding the processing of data may be addressed to: firstname.lastname@example.org
2. Collection of Personal Information
We collect information from you when you (i) place an order for a product or service, (ii) subscribe to our newsletter, (iii) download a white paper, (iv) register for a webinar, (v) respond to a survey, (vi) fill out a form for pre/post sales assistance, (vii) open a support ticket, or (viii) use our social media sites.
To fulfill requests for products or services, you may be asked to enter your name, email address, physical address, phone number and/or organizational details or other personal information. We may develop and acquire additional information about you using third‐party sources, browsing, and purchasing history, and so on in order to process purchases and to improve our services.
Olympic treat all personal information as confidential.
3. Use of Personal Information
Your information, whether public or private, will not be sold, exchanged, transferred outside of our company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
3.1 To process orders for Olympic products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
3.2 To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
3.3 To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your expiring product licences.
3.4 To send periodic emails
In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
3.5 To tell you about our products and services
We may send you information about our products and services that may be of interest to you based on your use of other Olympic products and services, your attendance at Olympic sponsored marketing events such as webinars, your requests for information about similar products and services, or your sharing of data with social media sites such as LinkedIn or Facebook.
4. Processing of Data and Consent
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about Olympic products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
6. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information (“Application Log Data”) created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 8 (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.
7. Sharing of Information and Transfers of Data
We do not sell or trade your personal information to outside parties.
We may transfer your personal data to third parties in order to serve purposes that are specified in section 3 above. In circumstances where data is shared with such third parties, you will be informed before submission of your personal information.
We may release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an
appropriate court order or other process that specifically precludes member notification.
We may also disclose your personal information to third parties who may take over the operation of our site or who may purchase
any or all of our assets, including your personal information. We will contact you using the details you provide if there is any
change in the person controlling your information.
8. Data retention
The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that Olympic is obligated to follow. Our current legal obligation for data retention is 7 years for non EU data subjects and 10 years for EU data subjects.
Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
After the retention period is over, Olympic securely disposes or anonymizes your personal information in order to prevent loss, theft, misuse, or unauthorized access.
9. Opting out; withdrawing consent
If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. If Olympic is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at the address shown in section 15 below.
10. Access to your personal data
You are responsible for providing Olympic with true, accurate, current and complete personal information. Also you are responsible to maintain and promptly update the information to keep it true, accurate, current and complete.
You have the right to access and modify your personal data stored on Olympic systems.
You can request to access or modify your personal information by contacting us in writing. We will require you to provide ident
ification in order to verify the authenticity as the data subject. We will make reasonable effort to respond to and process your request in a timely manner.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
11. How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL).
After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals. We do take, use or retain any credit card details.
Olympic uses a reputable third party (PayPal) to process payments and needs to provide identifying financial data directly to the third party processor. Such information is shared securely.
12. Follow relevant laws
Olympic commits itself to protect the personal information submitted by purchasers and subscribers to our products and services. Olympic declares to fully respect all rights established and laid out in European laws and operates within the limits of the: European General Data Protection Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
13. Your rights
In compliance with the European General Data Protection Regulation rules on privacy, you have the following rights established by law:
- You have the right to review your personal data that Olympic holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse use your personal data for your own purposes
- You have the right to request that Olympic restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.
14. Right to complain
You have the right to lodge a complaint with the UK Supervising Authority (The Information Commissioners Office) if you feel Olympic has misused your personal information.
16. Contact Us
Data Protection Officer
5 Colbourne Close
Dorset. BH23 8BW